General terms and conditions

1. Seller Identification

These general terms and conditions of sale are those of the company ATELIER MEDOOSA, a simplified joint stock company with capital of 10,000 euros, registered in the Toulouse Trade and Companies Register under number 832 385 728, whose intra-community VAT number is FR 60 832 385 728 and whose head office is located at 30 chemin de Montrabe, 31240 SAINT-JEAN, FRANCE (hereinafter “ATELIER MEDOOSA”).

2. Scope and acceptance of the general conditions of sale

The purchase of products (hereinafter the ” Products “) offered on the website www.guillaumalexandre.com (-the “Site”) is subject without restriction or reservation to the present general conditions of sale of the site (hereinafter the “GTC”).

The products offered on the site are exclusively intended to be sold to individual end consumers or non-professional legal entity customers (hereinafter the “Customer”), excluding all resellers or intermediaries acting on behalf of resellers. Consequently, the Customer affirms that he acts as an end consumer and that he does not intend to resell the products for commercial purposes.

Atelier Medoosa may update these TCs at any time.
The customer can check the current version of the GTC at any time by clicking on the link : https://www.guillaumalexandre.com/fr/legals/conditions-generale. The GCS in force at the time of conclusion of the sales contract are those which are opposable to the Customer, and will prevail, if necessary, over any other version or any other contradictory document.
In addition, with each purchase of products on the Site, the Customer will be asked to confirm acceptance of these General Terms and Conditions in force on the date the order is placed. Said General Terms and Conditions are viewable at the time the Customer is asked to confirm acceptance. To confirm this acceptance, the Customer must check the box “I have read and accept the general terms and conditions of sale of the guillaumalexandre.com“.

In doing so, the Customer acknowledges having received, prior to placing his order and concluding the contract, in a legible and comprehensible manner, these General Terms and Conditions and all the information listed in Article L. 221-5 of the Consumer Code, and in particular the following information:

– the essential characteristics of the Products, taking into account the communication medium used and the Product concerned;

– the price of the Products and additional costs;

– in the absence of immediate execution of the contract, the date or deadline by which ATELIER MEDOOSA undertakes to supply the Products ordered;

– information relating to the identity of ATELIER MEDOOSA, its postal, telephone and electronic contact details, and its activities;

– information relating to legal and contractual guarantees and their methods of implementation;

– the functionalities of the digital content and, where applicable, its interoperability;

– the possibility of resorting to conventional mediation in the event of a dispute;

– information relating to the right of withdrawal (existence, conditions, deadline, methods of exercising this right and standard withdrawal form), the terms of termination and other important contractual conditions;

– the means of payment accepted;

The fact for a natural person (or legal entity) to order on the Site implies full adherence and acceptance of these General Terms and Conditions and obligation to pay for the Products ordered, which is expressly acknowledged by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against ATELIER MEDOOSA.

3. Order Terms

Any order placed on the Site constitutes express acceptance of the General Terms and Conditions and constitutes acceptance of the prices and Products available for sale on the Site.

* Order process

The Customer who wishes to place an order must follow the following procedure:

Choice of Product: the Customer must select the Product he wishes to order.
Verification of the contents of the Customer’s selection: the Customer checks the contents of his basket while retaining the possibility of deleting the Products he has selected.
Identification: the Customer can create an account by completing the identification form made available to them and providing the requested information (mandatory information: title, surname, first name or company name, address, e-mail, password, telephone number for delivery).
Verification of the Customer’s order: the Customer checks the contents of his order, the total price, the delivery and billing addresses while retaining the possibility of deleting a Product or modifying the billing and delivery address. The Customer validates his delivery and payment method. The Customer must confirm his acceptance of these General Terms and Conditions by checking the corresponding box. Validation of the order is only possible after checking this box. After this step, the Customer can no longer modify and/or cancel his order.
Acknowledgment of receipt of the order: the Customer receives an e-mail summarizing the contents of his order, namely:
- their delivery and billing addresses
- his order number
- the date of the order
- the list of Products ordered and their amounts
- the delivery method (address provided by the Customer or “relay point”)

The Customer is advised to keep and print this document, official proof of his order. The order is then recorded and processed by ATELIER MEDOOSA which checks the availability of the Product(s) ordered. Any order placed constitutes acceptance of the prices and descriptions of the Products available for sale.

6. Confirmation of sending the order: the Customer receives an e-mail summarizing the contents of his order and confirming the sending. The contract is deemed to be concluded on the date of sending this e-mail.

* Order tracking

A carrier tracking number is sent to the customer when the order is validated. If the Customer wishes to obtain information concerning the tracking of his order, they can log on to the website of the carrier chosen by ATELIER MEDOOSA, eg: LAPOSTE, at www.laposte.fr and follow the progress of their parcel online. The customer also receives information by e-mail concerning the various stages of preparation of his order until it is dispatched.

4. Productavailability

ATELIER MEDOOSA ‘s offers of Products and prices are valid as long as they are visible on the Site, while stocks last.
Errors or modifications may exceptionally occur, particularly in the case of simultaneous orders of the same Product by several Customers.

In the event that a Product is unavailable after an order has been placed, ATELIER MEDOOSA will inform the Customer by e-mail as soon as possible, ATELIER MEDOOSA will inform the Customer by e-mail as soon as possible, proposing either to order another Product presented on the Site as a replacement, or to cancel the order free of charge.

ATELIER MEDOOSA shall not be held liable in the event that the Products are out of stock or unavailable unavailability of Products for orders not yet accepted by ATELIER MEDOOSA.

ATELIER MEDOOSA reserves the right to make changes at any time without prior notice .

In order to ensure the highest quality of service and availability of its Products to all Site customers, ATELIER MEDOOSA reserves the right to limit the quantity of quantity of Products that may be purchased by a Customer, in accordance with the applicable provisions , in particular those of Article L.121-11 of the French Consumer Code.

Whilst every effort is made to ensure that the color and pattern of the Products whose displayed on the Site are faithful to the original Products, variations may occur, due to the technical limitations of color rendering on the Customer ‘s computer equipment. Consequently, ATELIER MEDOOSA ATELIER MEDOOSA shall not be held liable for any errors or inaccuracies of a non-substantial nature in photographs or graphic representations of the Products appearing on the Site.

ATELIER MEDOOSA reserves the right not to accept an order from a Customer with whom it is in dispute over a previous order, or if ATELIER MEDOOSA reasonably believes that this Customer has breached the or has engaged in fraudulent activity, or for any other legitimate reason.

5. Awards

The prices of the Products are indicated in Euros with the option of payment in US Dollar, Pound Sterling, Canadian Dollar, Australian Dollar, Yuan, Yen, Won, Russian Rouble (on the basis of a daily conversion via the converter used for the Site), all taxes included and excluding any customs duties for orders outside the EU which remain the responsibility of the Customer. Apart from cases of reimbursement made (i) in the context of exercising the right of withdrawal or for (ii) lack of conformity and hidden defects, ATELIER MEDOOSA will not reimburse the VAT applied to purchases made on the Site (even in the event that the purchaser, after receipt, re-sends the Products to a country outside the European Union).

ATELIER MEDOOSA reserves the right to modify the prices of the Products without prior notice .

The Products are invoiced on the basis of the prices displayed on the Site at the time the order is placed, subject to availability of the Products ordered at that time.

All orders are payable in Euros and must be settled immediately immediately upon placing the order.

In the event of unavailability of certain Products ordered (see article 4 ” Product availability “), only the price and shipping costs relating to the available Products will be charged.

* Payment terms :

By credit card (Visa, CB, Mastercard, American Express): Payment is made via the secure site of ATELIER MEDOOSA ‘s banking partner.
By payment application: via Apple pay (mobile).

Ceci implique qu’aucune information bancaire concernant le Client ne transite via le site www.guillaumalexandre.com.

Payment is therefore secured by the partners in charge of managing financial transactions.

The order will be registered and validated as soon as the bank accepts the payment.

6. Reservation of ownership

The Products ordered remain the property of ATELIER MEDOOSA until full payment has been received by ATELIER MEDOOSA. On the other hand, the Customer assumes all risks (in particular of loss, loss , theft or damage ) concerning the Products delivered from the moment the moment they are delivered to the address indicated at the time of the order.

7. Terms of delivery

Preparation and shipping costs depend on the country and the total amount of the order. They will be detailed on the invoice.

ATELIER MEDOOSA cannot be held responsible for any actions and/or fees and/or taxes (which are the responsibility of the Customer) and/or delays due to customs services over which it has no control. responsibility of the Customer) and/or delays due to customs services over which it has no control.

For all Products, the order is prepared to leave the ATELIER MEDOOSA warehouses ATELIER MEDOOSA warehouses within a maximum of 3 working days ( subject to stock availability and except in the specific case of Products sold “pre-ordered”, for which the description indicates a specific estimated delivery time).order ” for which the specific estimated delivery time is indicated on the order form) from the date of confirmation of the order by e- mail.mail confirmation of the order. The average time between placing an order and delivery is 4 to 10 working days. This isan average delivery time.

As an exception to the above-mentioned delivery times pre-order ” transactions may be subject to longer delivery times. In this case estimated lead times for “pre-order ” operations order ” operations may be 6 to 9 months from the date of order as duly indicated in the purchase process.

Exceeding the estimated delivery time indicated may not give rise to any cancellation of the order, to any reduction in the price paid by the purchaser or to any payment by way of damages, it being specified that in certain special cases (e.g. products marketed as “pre-orders”) the times indicated above may be longer. However, if delivery is not made within 30 days of the estimated maximum delivery time, the Customer will have the option of cancelling the order free of charge. The sums paid will then be refunded. In cases where it is able to do so, ATELIER MEDOOSA reserves the right to offer the Customer a Product of equivalent quality and price to the initial Product.
Translated with DeepL.com (free version)

If the order reaches a certain volume, ATELIER MEDOOSA may send them to the customer in several deliveries and/or packages.

In general, all parcels are sent via LAPOSTE. A delivery note for signature is enclosed with the parcel. It’ s a good idea to keep a copy, as it will serve as proof of delivery.

The Customer must check the conformity of the Products delivered at the time of delivery and before signing the carrier’s delivery note. They must indicate any anomalies concerning the delivery (damaged Products, etc.) on the delivery note, in the form of handwritten reservations accompanied by their signature. This verification is considered to have been carried out once the Customer, or a person of their choice, has signed the delivery note. No complaint about the condition of the parcel(s) delivered will then be accepted. In the event of reservations concerning the delivery, the Customer must also confirm them to the carrier at the latest within 3 working days following receipt of the item(s) and send a copy of this letter to ATELIER MEDOOSA by email to contact.guillaume.alexandre@gmail.com with confirmation by registered letter with acknowledgement of receipt to the ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE.

In the event of an incomplete or incorrect address, refusal of the parcel by the recipient or lack of information leading to the impossibility of delivering the Product to the recipient on time, ATELIER MEDOOSA cannot be held responsible for the final quality of this delivery. If this lack of information results in a second delivery to the addressee, ATELIER MEDOOSA will be entitled to charge the customer for the cost of this second delivery. The Customer is subject to the carrier ‘s general conditions of delivery , which, in certain cases, may affect the quality of delivery.

Thus, in the event of the recipient ‘s absence, in accordance with the carrier ‘s general conditions of delivery, the product can be presented again and/or dropped off at an agreed point and/or in front of the Customer ‘s home and/or in a carrier’s carrier ‘s ” sorting – waiting ” center and/or returned to ATELIER MEDOOSA , which cannot be held responsible for any theft, loss or damage to the Products in connection with their delivery, damage to the Products in connection with their delivery and, the final quality of the delivery.

In the event that delivery is impossible and the product is returned to returned to ATELIER MEDOOSA by the carrier, ATELIER MEDOOSA will not make a new delivery.

Any complaint concerning the delivery of the Products must be made within 14 working days of receipt of the item( s ) under the same conditions as above. following receipt of the item (s ) under the same conditions as above.above. If it is decided that the product(s) must be returned to ATELIER MEDOOSA, they must be returned in their original condition (packaging, accessories…) and according to the following shipping conditions. The customer must first contact customer service by e-mail : contact.guillaume.alexandre@gmail.com in order to obtain a returns number to be noted on the “Returns Form form attached to the order , as well as any shipping details. No parcel will be accepted without a returns number. This number must be legibly written in marker on the parcel. The Product must be returned to ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE.

8. Delivery charges with Colissimo

To offer you the best possible service, we use Colissimo to deliver your orders. Delivery charges vary according to geographical zone. Here are the different rates according to your country of delivery. The French rate for delivery is 7€ for all orders under 2 kg, otherwise the rate is 10€.

Zone 1 (Germany, Belgium, Luxembourg, Netherlands): €12
Zone 2 (United Kingdom, Italy, Spain, Austria, Portugal, Republic of Ireland): €15
Zone 3 (Switzerland, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden) : 17€
Zone 4 (Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, Ukraine, Specificterritories of Spain (Balearic Islands, Canary Islands, Ceuta and Melilla) and Portugal ( Madeira, Azores ): 19€
Zone 5 (United States, China, Australia, Canada, South Korea, Hong Kong, India, Israel, Japan, Singapore, Taiwan, Thailand, Vietnam): €40
Zone 6 Africa (excluding Maghreb), Americas (excluding USA and Canada), Middle East, other Asian countries, Oceania (excluding Australia): €50

These rates are calculated automatically during the order process. You can check the delivery charges specific to your in the basket before finalizing your order.

9. Right of withdrawal

In accordance with articles L. 121-16 et seq. of the French Consumer Code, the Customer has a period of 14 days from the date of delivery of the product purchased on the Site to notify customer service of their wish to return the Product.

For all returns, the Customer must i) use the returns form enclosed in the delivery parcel or ii) contact customer services via e-mail: contact.guillaume.alexandre@gmail.com to inform them of their decision to exercise their right of withdrawal. Any parcel returned after the stated time limit will be refused and returned to the sender. Packages returned for cash on delivery will not be accepted, whatever the reason. The costs and risks associated with returning Products are the responsibility of the sender. For customer service to accept the exchange and/or refund, the Product must be returned complete in its original packaging, undamaged, with its label attached, unworn, accompanied by all its accessories and a copy of the purchase invoice to Société ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE. The Customer will not be required to give any reasons or pay any penalties, with the exception of return costs.

ATELIER MEDOOSA cannot be held responsible for loss, or damage to the parcel.

Packages for which it is not possible to identify the customer (surname, first name, address and return code) will be refused.

All returns must be made by a traceable method (LAPOSTE, UPS, FEDEX, DHL, RAR, etc…) and the tracking number must be communicated to ATELIER MEDOOSA.

On receipt of the Product returned by the Customer, the customer service department will send an e-mail confirming receipt of the Product.

ATELIER MEDOOSA, in the event of regular exercise of this right by the Customer, reimburse the customerthe sums paid by the latter corresponding to the purchase of the returned returned Products (excluding any customs charges ), within a maximum of fourteen days, by bank transfer to the account used with the the payment card addressed to the Customer.

ATELIER MEDOOSA undertakes to reimburse the cost of standard delivery , including parcel tracking. To this end , please enclose the delivery invoice with the tracking number with the tracking number .

10. Legalwarranties

Products sold by ATELIER MEDOOSA are subject to the legal warranty conditions stipulated in Articles L.217-4 to L.217-14 of the French Consumer Code and articles 1641 to 1648 of the French Civil Code, to the exclusion of all other warranties:

ATELIER MEDOOSA will refuse to accept any claim concerning Products that have been used inappropriately.

Any complaint concerning the Products as such and not linked to the delivery unrelated to delivery must be made by e-mail to the following address contact.guillaume.alexandre@gmail.com followed by written confirmation sent by registered letter with acknowledgement of receipt to customer service at the following address Société ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE.

* Legal warranty of conformity:

ATELIER MEDOOSA will deliver to the Customer a Product that conforms to the contract and is free from conformity at the time of delivery of said Product, in the sense that the Product will be fit for the use normally expected ofa similar the characteristics presented at the time of sale. ATELIER MEDOOSA is also liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter has beencontract or has been carried out under his responsibility.

* Legal warranty against hidden defects:

ATELIER MEDOOSA will deliver to the Customer a Product free of any which would render it unfit for its intended use, or which so diminish that use that hewould nothave acquired it, or would have givena lesser price, had he known of them.

These warranties are valid only if the Customer requests them within within 24 months of delivery of the Product (for the delivery of the Product (for the legal guarantee of conformity) or discovery of the defect (for the legal warranty against hidden defects).

Defects in conformity that appear within 24 months of delivery are presumed to have existed at the time of delivery. delivery are presumed to have existed at the time of delivery, unless proven otherwise.

In the event of recognized non-conformity of a Product sold by ATELIER MEDOOSA, the Customer may choose between repairing or replacing the Product , unless either of these options would entail a manifestly disproportionate cost for ATELIER MEDOOSA. If repair or replacement of the Product is impossible, the Customer may obtain a refund of the price paid and return the Product or keep the Product and have part of the price refunded, unless the lack of conformity is minor.

In the event of a hidden defect recognized in a Product sold by ATELIER MEDOOSA, the Customer will have the option of returning the Product and be reimbursed for the price and expenses or to keep the Product and have part of the price have part of the price refunded.

In all cases, it is the customer ‘s responsibility to prove thathe meets the warranty conditions.

The return, replacement or reimbursement of the Product shall be free of charge for the Customer and shall not preclude the possible awarding of damages in the event that the Customer is entitled thereto.

In the event of lack of conformity and/or hidden defects recognized by ATELIER MEDOOSA, if it is decided to return the Product, the Customer must send it to the following address: ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE. The customer must have previously obtained from the customer service department contacted by e-mail: contact.guillaume.alexandre@gmail.com a return number and all shipping details. No parcel will be accepted without a return number. This number must be legibly written in marker on the parcel.

11. Limitation of liability

In no event shall ATELIER MEDOOSA may not be held liable for any damage not resulting from does not result from a breach by ATELIER MEDOOSA of one of its obligations.

12. Personal data

When the Customer registers on the Website www.guillaumalexandre.com, ATELIER MEDOOSA collects personal information ( personal data, e-mail address, gender…) through the registration form in order to offer them ATELIER MEDOOSA ‘s reserved-access areas. The provision of personal information is essential for the processing and delivery of orders .

The ordering process on the Website www.com requires the creation ofa customer account in which the information is stored and protected by a password chosen by the customer. This information is strictly confidential and is intended exclusively for ATELIER MEDOOSA. It will be processed in strict compliance with the provisions of the French Data Protection Act (Loi ” Informatique et Libertés ” n°78-17 of January 6, 1978 , as amended by Law no. 2018-493 of June 20, 2018 , and Regulation (EU) 2016/679, General Data Protection Regulation.

In this respect, ATELIER MEDOOSA undertakes , in particular, to (i) guarantee the confidentiality of personal data processed under the present by implementing the appropriate security measures in its field of activity, (ii) to ensure that persons authorized to process personal data personal data hereunder undertake to respect confidentiality or are subject to an appropriate are subject to an appropriate legal obligation of confidentiality, and receive the necessary training in the protection of personal data, and (iii) to ensure that any subcontractors comply with legal obligations on behalf of and in accordance with the instructions of ATELIER MEDOOSA.

At any time, the customer hasthe right to access, modify, rectify and delete data concerning him/her. To exercise this right, please contact ATELIER MEDOOSA by emailat contact.guillaume.alexandre@gmail.com or by post to the followingaddress: ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE. Subject to validation by an “opt-in ” from the customer, personal information ( personal data, e-mail address, gender, etc.) may also be used by ATELIER MEDOOSA and/or its partners.) may also be used by ATELIER MEDOOSA and/or its partners for commercial purposes such as sending newsletters or solicitations.

The Site uses cookies in order to better meet and personalize customer needs . The purpose of a cookie is to indicate that you have visited the Site.

ATELIER MEDOOSA ‘s Personal Data Management Policy is available on the Site.

13. Intellectual property

All documents, information, text, graphics, images, photographs or any other content published on the Website . www.guillaumalexandre.com are the exclusive property of ATELIER MEDOOSA. Consequently, they may not be reproduced, exploited, or used for any purpose whatsoever without the express permission of the publication director.

ATELIER MEDOOSA is the owner of all intellectual property rights (with the exception of the moral rights of the authors) relating to the Products and to the trademarks and distinctive signs under which the Products are marketed.

The Customer unreservedly acknowledges as such the intellectual property of ATELIER MEDOOSA and undertakes not to infringe it in any way whatsoever. More specifically, the Customer expressly undertakes not to manufacture, sell, license or market in any way whatsoever, either directly or through a third party, for its own benefit or for the benefit of a third party, the Products, imitations or reproductions of the Products or the intellectual intellectual property rights pertaining to the Products and brands belonging to ATELIER MEDOOSA.

14. Force majeure

“Force majeure ” refers to all external, irresistible and unforeseeable circumstances, beyond the reasonable control of the party subject to force majeure, within the meaning of article 1218 of the French Civil Code.

In the event that ATELIER MEDOOSA is prevented or delayed by a case of force majeure in the performance of its obligations, ATELIER MEDOOSA undertakes to inform the Customer within 96 hours specifying the precise elements constituting the force majeure and the reasonably foreseeable duration of the delay or prevention. In such a case of force majeure, ATELIER MEDOOSA may, at its discretion, cancel the order or any part of it, without incurring any liability, although it will reimburse the Customer for any sums already paid. Under no circumstances may the Customer invoke a case of force majeure in order to be released, even temporarily, from an obligation to pay a sum of money.

15. Applicable law – Disputes

These GCS shall be governed by and construed in accordance with French law. The language of the present contract is French.

In the event of a dispute , the French courts shall have exclusive jurisdiction. However, in application of EC Regulation 593/2008 of June 17, 2008, these General Terms and Conditions of Sale do not prevent the application of a provision more favorable to the Customer, which cannot be derogated from by agreement, by virtue of the law of the country where the Customer has his habitual residence.

In the event of a dispute relating to the application and/or interpretation of these GTS, the Customer may have recourse to a conventional mediation procedure or any other alternative dispute resolution procedure. In accordance with order no. 2015-1033 of 20 August 2015 and implementing decree no. 2015-1382 of 30 October 2015, any consumer dispute or litigation, subject to article L.612-2 of the French Consumer Code, may be settled out of court by mediation with the CMAP – Centre de Médiation et d’Arbitrage de Paris. To submit a dispute to the mediator, the Customer may (i) fill in the form on the CMAP website www.cmap.fryou are: a consumer ” (ii) send your request by post or registered mail or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an email to consommation@cmap.fr. Regardless of the means used to refer the matter to the CMAP, the Customer’s request must contain the following elements in order to be processed promptly: the Customer’s postal address, email address and telephone number, as well as the full name and address of ATELIER MEDOOSA, a brief statement of the facts, and proof of the prior steps taken with ATELIER MEDOOSA.

Notwithstanding the foregoing, in the event of a dispute, and in accordance with Regulation No. 1215/2012 of December 12 , 2012 :

the Customer may bring the matter either before the court of his domicile or before the French courts,
ATELIER MEDOOSA may bring the matter before the court of the Customer ‘s place of residence.

General terms and conditions

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