Legal Notice

The site www.guillaumalexandre .com is published by the company ATELIER MEDOOSA, a simplified joint stock company with a single shareholder with a capital of 10,000 euros, registered in the Toulouse Trade and Companies Register under number 832 385 728, whose number of intra-community VAT is FR 60 832 385 728 and whose head office is located at 30 chemin de Montrabé, 31240 SAINT-JEAN, France.

E-mail: contact.guillaume.alexandre@gmail.com

Publication Director: Guillaume Aubagnac

Accommodation:

 

HOSTINGER, whose head office is located at HOSTINGER INTERNATIONAL LTD, 61 Lordou Vironos Street, 6023 Larnaca, Cyprus, can be reached by the following means: https://www.hostinger.fr/contact.

Design & Creation:

 

ABC Agency – 04 rue de provence – 31770 Colomiers
Telephone: 06.79.70.60.58
E-mail: axelb@agence-abc.fr

Terms of Sales

1. Seller identification
 

These general conditions of sale are those of the company ATELIER MEDOOSA, a simplified joint stock company with a capital of 10,000 euros, registered in the Toulouse Trade and Companies Register under number 832 385 728, including the intra-community VAT number is FR 60 832 385 728 and whose head office is located at 30 chemin de Montrabe, 31240 SAINT-JEAN, FRANCE (hereinafter “ATELIER MEDOOSA”).

 

2. Scope of application and acceptance of the general conditions of sale

 

The purchase of products offered on the website www.guillaumalexandre.com is subject without restriction or reservation to these general conditions of sale of the site (herein after after the “T&Cs”).
 
The products offered on the site are exclusively intended to be sold to final consumers who are individuals or customers who are non-professional legal entities (herein after the “Customer”), to the exclusion of all resellers or intermediaries acting on behalf of resellers. Therefore, the Customer affirms that he acts as a final consumer and that he does not intend to resell the products for commercial purposes. 
 
Atelier Medoosa may update these General Terms and Conditions at any time.

The Customer can read the version of the General Terms and Conditions at any time by clicking on the link: https://www.guillaumalexandre.com/fr/legals/conditions-generale. The General Terms and Conditions in force at the time of the conclusion of the sales contract are those which are enforceable against the Customer, and will prevail, where applicable, over any other version or any other contradictory document.

 

In addition, with each purchase of products on the Site, the Customer will be asked to confirm acceptance of these General Terms and Conditions in force on the date the order is placed. Said General Conditions of Sale can be viewed when asked to confirm that he accepts them. To materialize this acceptance, the Customer must check the box “I have read and accept the general conditions of sale of the guillaumalexandre.com site ».
 
In doing so, the Customer acknowledges having been informed, prior to placing his order and concluding the contract, in a readable and understandable manner, of these General Terms and Conditions and all the information listed in article L. 221-5 of the Consumer Code, and in particular the following information: 
 
– the essential characteristics of the Products, taking into account the communication medium used and the Product concerned;
 
– the price of the Products and related costs;
 
– in the absence of immediate execution of the contract, the date or deadline by which ATELIER MEDOOSA undertakes to provide the Products ordered;
 
– information relating to the identity of ATELIER MEDOOSA, its postal, telephone and electronic contact details, and its activities;
 
– information relating to legal and contractual guarantees and their implementation methods;
 
– the functionalities of the digital content and, where applicable, its interoperability;
 
– the possibility of resorting to conventional mediation in the event of a dispute;
 
– information relating to the right of withdrawal (existence, conditions, deadline, methods of exercising this right and standard withdrawal form), the terms of termination and other important contractual conditions;
 
– the means of payment accepted;

The fact for a natural (or legal) person to order on the Site implies full and complete adherence and acceptance of these General Terms and Conditions and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives the right to avail himself of any contradictory document, which would be unenforceable against ATELIER MEDOOSA.

 

3. Order Terms
 
Any order placed on the Site constitutes express acceptance of the General Terms and Conditions and constitutes acceptance of the prices and Products available for sale on the Site.
 
* Order process
 
The Customer who wishes to place an order must follow the following procedure:
 
  • 1. Choice of Product: the Customer must select the Product he wishes to order.
  • 2. Verification of the contents of the Customer’s selection: the Customer checks the contents of his basket while retaining the possibility of deleting the Products he has selected.
  • 3. Identification: the Customer can create an account by completing the identification form made available to him and indicating the requested information (mandatory information: title, surname, first name or company name, address, e-mail, password , telephone number for delivery).
  • 4. Verification of the Customer’s order: the Customer verifies the content of his order, the total price, the delivery and billing addresses while retaining the possibility of deleting a Product or modifying the billing and delivery address. The Customer validates his delivery and payment method. The Customer must confirm his acceptance of these General Terms and Conditions by checking the corresponding box. Validation of the order is only possible after checking this box. After this step, the Customer can no longer modify and/or cancel his order.
  • 5. Acknowledgment of receipt of the order: the Customer receives an e-mail summarizing the content of his order, namely:
    • its delivery and billing addresses;
    • the order number;
    • the date of the order;
    • the list of Products ordered and their amounts;
    • the delivery method (address provided by the Customer or “relay point”).

The Customer is advised to keep and print this document, official proof of his order. The order is then recorded and processed by ATELIER MEDOOSA which checks the availability of the Product(s) ordered. Any order placed constitutes acceptance of the prices and descriptions of the Products available for sale.

  • 6. Confirmation of dispatch of the order: the Customer receives an e-mail summarizing the content of their order and confirming dispatch. The contract is deemed to be concluded on the date this e-mail is sent.
* Order tracking
 

A tracking number from the carrier is communicated to the Customer when their order is validated. If the Customer wishes to obtain information regarding the tracking of his order, he can connect to the website of the carrier chosen by ATELIER MEDOOSA, e.g. LA POSTE, at the address www.laposte.fr, and follow the delivery of his package. The Customer also receives information by e-mail concerning the different stages of preparing their order until its shipment.

 

4. Products availability

 

Product offers and prices from ATELIER MEDOOSA are valid as long as they are visible on the Site, while stocks last.
Errors or modifications may exceptionally exist, particularly in the case of simultaneous orders for the same Product by several Customers.
 
In the event of unavailability of the Product after placing the order, ATELIER MEDOOSA will inform the Customer by e-mail as soon as possible, offering them either to order another Product presented on the Site as a replacement, or to cancel your order free of charge.
 
ATELIER MEDOOSA incurs no liability in the event of stock shortage or unavailability of Products for orders not yet accepted by ATELIER MEDOOSA.
 
ATELIER MEDOOSA reserves the right to change the Products offered on the Site at any time and without notice.
In order to ensure better quality of service and availability of its Products to all Customers of the Site, ATELIER MEDOOSA reserves the right to limit the quantity of Products that can be purchased by a Customer, in accordance with the provisions applicable in this matter and in particular those of Article L.121-11 of the Consumer Code.
 
While every effort is made to ensure that the color and pattern of the Products whose photos are displayed on the Site are faithful to the original Products, variations may occur, in particular due to technical limitations in color rendering on the computer equipment of the Customer. Consequently, ATELIER MEDOOSA cannot be held responsible for non-substantial errors or inaccuracies in the photographs or graphic representations of the Products appearing on the Site.
  

ATELIER MEDOOSA reserves the right not to accept an order from a Customer with whom it is in dispute for a previous order, or if ATELIER MEDOOSA reasonably considers that this Customer has violated these General Terms and Conditions or that he has engaged in fraudulent activity, or for any other
legitimate reason.

 

5. Price
 

The prices of the Products are indicated in Euros with also the possibility of a choice of payment in currencies US Dollar, Pound Sterling, Canadian Dollar, Australian Dollar, Yuan, Yen, Won, Russian Ruble (based on daily conversion via the converter used for the Site), all taxes included and excluding any customs fees for orders outside the EU which remain the responsibility of the Customer. Apart from cases of refund made (i) as part of the exercise of the right of withdrawal or for (ii) lack of conformity and hidden defects, ATELIER MEDOOSA will not refund the VAT applied on purchases made on the Site (even in the event that the buyer, after receipt, returns the Products to a country outside the European Union).
 
ATELIER MEDOOSA reserves the right to modify the prices of the Products offered on the Site at any time and without notice.
The Products are invoiced on the basis of the prices displayed on the Site at the time the order is placed, subject to availability of the Products ordered at that time.
 
All orders are payable in Euros and must be paid immediately upon placing the order.
In the event of unavailability of certain Products ordered (see article 4 “Availability of Products”), only the price and transport costs relating to the Products available will be debited.
 
*Payment terms:
 
  • By bank card (Visa, CB, Mastercard, American Express): Payment is made on the secure site of ATELIER MEDOOSA’s partner banking establishment.
  • By payment application: via Apple pay (mobile).
This implies that no banking information concerning the Client is transmitted via the site www.guillaumalexandre.com.
Payment is therefore secured by the partners responsible for managing financial transactions.
 

The order will thus be recorded and validated upon acceptance of payment by the banking service.

 

6. Reservation of Title

 

The Products ordered remain the property of ATELIER MEDOOSA until full payment of the price to ATELIER MEDOOSA. However, the Customer assumes the risks (in particular loss, theft or deterioration) concerning the Products delivered from the moment they are delivered to the address indicated when ordering.

 

7. Delivery terms

 

The amount of preparation and shipping costs depends on the country and the total amount of the order. They will be detailed on the invoice.
ATELIER MEDOOSA cannot be held responsible for any action and/or costs and/or taxes (which are the responsibility of the Customer) and/or delays due to customs services over which it has no control.
 

For all Products, the order is prepared for departure from ATELIER MEDOOSA warehouses within a maximum period of 3 working days (subject to stock availability and except for the particular case of Products sold “on pre-order” of which the sheet indicates the specific estimated delivery time) from the e-mail confirmation of the order. The average time observed between placing an order and its delivery is 4 to 10 working days. This is an average delay observed.

 

As an exception, at the times indicated above, “pre-order” operations may be subject to longer delivery times. In this case, the estimated times for “pre-order” operations can be 6 to 9 months from the order as duly indicated in the purchasing process.
 

Exceeding the estimated delivery time indicated cannot give rise to any cancellation of the order, to any reduction in the price paid by the buyer and to any payment for damages, it being specified that in certain particular cases (e.g. products sold as “pre-order”), the delivery times indicated above may be longer. However, in the absence of delivery after 30 days from the maximum estimated time, the Customer will have the option of canceling the order free of charge. The amounts he has paid will then be refunded to him. In cases where it has the capacity, ATELIER MEDOOSA reserves the possibility of offering the Customer a Product of quality and price equivalent to the initial product.

 

If the order reaches a certain volume, ATELIER MEDOOSA may send it to the Customer in several deliveries and/or several packages.

 

Generally speaking, all packages are shipped via the LA POSTE company. A delivery note to be signed is attached to the package. It is advisable to keep a duplicate, it will serve as proof of delivery.
 
The Customer must check the conformity of the Products delivered at the time of delivery and before signing the carrier’s delivery note. He must indicate on this delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damaged product, etc.). This verification is considered to have been carried out once the Customer, or a person of his choice, has signed the delivery note. No complaints about the condition of the package(s) delivered will then be admissible. In the event of reservations about delivery, the Customer must also confirm them to the carrier at the latest within 3 working days following receipt of the item(s) and send a copy of this letter to ATELIER MEDOOSA by email at the address contact.guillaume.alexandre@gmail.com with confirmation by registered letter with acknowledgment of receipt to customer service at the following address Company ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE.
 
In the event of an incomplete address, wrong address, refusal of the package by the recipient or lack of information resulting in the impossibility of delivering the Product to the recipient on time, ATELIER MEDOOSA cannot be held responsible for the quality final of this delivery. If this lack of information results in a second presentation to the recipient, ATELIER MEDOOSA will be entitled to ask the Customer for the costs corresponding to this second delivery. The Customer is subject to the carrier’s general delivery conditions which, in certain cases, if he does not comply with them, may impact the quality of the delivery.
 
Thus, in the event of the recipient’s absence, according to the carrier’s general delivery conditions, the product may be presented again and/or deposited at an agreed relay point and/or in front of the Customer’s home and/or in a delivery center. “sorting – waiting” by the carrier and/or returned to ATELIER MEDOOSA which cannot be held responsible for any theft, loss, damage to the Products in connection with their delivery and, in general, for the final quality of the delivery.
 

In the event that delivery is impossible and the product is then returned to ATELIER MEDOOSA by the carrier, ATELIER MEDOOSA will not make a new delivery.

 

Any complaint regarding the delivery of the Products must be made within 14 working days following receipt of the item(s) under the same conditions as mentioned above. If it is decided that the product(s) must be returned to ATELIER MEDOOSA, they must be returned in their original condition (packaging, accessories, etc.) and according to the following shipping conditions. The Customer must first contact customer service via the e-mail: contact.guillaume.alexandre@gmail.com in order to obtain a returns number to note on the “Return slip” form attached to the order as well as any details relating to the ‘shipping. No package will be accepted without a return number. This number must be written in marker legibly on the package. The Product must be returned to the Company ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE.

8. Colissimo Shipping Fees

To provide you with the best possible service, we use Colissimo for the delivery of your orders. Delivery fees vary depending on geographical zones. Here are the different rates classified according to your delivery country. The French rate for delivery within France is €7 for any order under 2 kg, otherwise the rate is €10.

  • Zone 1 (Germany, Belgium, Luxembourg, Netherlands): €12
  • Zone 2 (United Kingdom, Italy, Spain, Austria, Portugal, Republic of Ireland): €15
  • Zone 3 (Switzerland, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden): €17
  • Zone 4 (Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, Ukraine, Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, and Melilla) and Portugal (Madeira Island, Azores): €19
  • Zone 5 (United States, China, Australia, Canada, South Korea, Hong Kong, India, Israel, Japan, Singapore, Taiwan, Thailand, Vietnam): €40
  • Zone 6 Africa (excluding Maghreb), Americas (excluding United States and Canada), Middle East, other countries in Asia, Oceania (excluding Australia): €50

These rates are automatically calculated during the order process. You can check the delivery fees specific to your zone in the cart before finalizing your order.

9. Right of withdrawal

 

In accordance with articles L. 121-16 et seq. of the Consumer Code, the Customer has a period of 14 days from the day of delivery of the product purchased on the Site to notify customer service of the desire to return the Product.
 
For any return, the Customer must i) use the return form attached inside the delivery package or ii) contact customer service via e-mail:  contact.guillaume.alexandre@gmail.com to inform them of their decision to use his right of withdrawal. Any package returned after the announced deadlines will be refused and returned to the sender. No parcel returned for cash on delivery will be accepted, whatever the reason. The costs and risks associated with returning the Products are the responsibility of the sender. For customer service to accept the exchange and/or refund, the Product must be returned complete in its original packaging, undamaged, with its label attached, nor worn, accompanied by all its accessories and a copy of the the purchase invoice to Company ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE. The Customer will not have to provide reasons for returning or pay penalties, with the exception of return costs.
 
ATELIER MEDOOSA cannot be held responsible for cases of loss, theft or damage to the package.

Parcels for which identification of the Customer (surname, first name, address and return code) is not possible will be refused.

 

Any return must be made by a traceable method (LA POSTE, UPS, FEDEX, DHL, RAR, etc.) and the tracking number must be communicated to ATELIER MEDOOSA.
 

After receipt of the Product returned by the Customer, customer service will send a confirmation of receipt of the Product by email.

 

ATELIER MEDOOSA, in the event of regular exercise of this right by the Customer, will refund the latter the sums paid by him corresponding to the acquisition of the returned Product(s) (therefore excluding any possible customs fees), within a maximum period of fourteen days, by bank transfer to the account used with the payment card addressed to the Customer.
 

ATELIER MEDOOSA undertakes to refund standard delivery costs including package tracking. To this end, the delivery invoice indicating the tracking number of the package should be inserted in the return package.

 
10. Legal guarantees
 

The Products sold by ATELIER MEDOOSA are subject to the conditions of legal guarantees provided for by articles L.217-4 to L.217-14 of the Consumer Code as well as by articles 1641 to 1648 of the Civil Code, to the exclusion of all other guarantees:

 

ATELIER MEDOOSA will refuse any claim relating to Products that have been used inappropriately.
Any complaint concerning the Products as such and without links to delivery must be made by email to the address contact.guillaume.alexandre@gmail.com followed by written confirmation sent by registered letter with acknowledgment of receipt to customer service at the following address Company ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE.
   
*Legal guarantee of conformity:
 
ATELIER MEDOOSA will deliver to the Customer a Product conforming to the contract and free from defects in conformity upon delivery of said Product, in the sense that the Product will be suitable for the use usually expected of a similar good and that it will present the characteristics presented during the sale. ATELIER MEDOOSA is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been its responsibility by the contract or has been carried out under its responsibility.
 
*Legal guarantee against hidden defects:
 

ATELIER MEDOOSA will provide the Customer with a Product free from hidden defects which would make it unfit for the use for which it is intended, or which reduce this use to such an extent that he would not have acquired it, or would have only given one lower price, if he had known them.

 

These guarantees will only apply on the condition that the Customer makes the request within 24 months from the delivery of the Product (for the legal guarantee of conformity) or the discovery of the defect (for the legal guarantee of hidden defects ).

 

Defects in conformity which appear within 24 months of delivery are presumed to exist at the time of delivery, unless proven otherwise.
 
In the event of recognized non-compliance on a Product sold by ATELIER MEDOOSA, the Customer may choose between repair and replacement of the Product unless one of these choices results in a manifestly disproportionate cost for ATELIER MEDOOSA. If repair or replacement of the Product is impossible, the Customer may have the price paid and return the Product or keep the Product and have part of the price refunded, unless the lack of conformity is minor.
 

In the event of a hidden defect recognized on a Product sold by ATELIER MEDOOSA, the Customer will have the choice of returning the Product and having the price and costs incurred by the sale refunded or keeping the Product and having part of the price refunded.

 

In all cases, it will be up to the Customer to prove that they meet the conditions of the guarantee.
The return, replacement or refund of the Product will take place at no cost to the Customer.
  

In the event of a lack of conformity and/or hidden defects recognized by ATELIER MEDOOSA, if it is decided to return the Product, the Customer must send it to the following address: Company ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE. The Customer must have previously obtained from customer service contacted via email: contact.guillaume.alexandre@gmail.coma return number as well as any details relating to shipping. No package will be accepted without a return number. This number must be written in marker legibly on the package.

11. Limitation of liability

 

 Under no circumstances can ATELIER MEDOOSA be held liable for any damage that does not result from a failure by ATELIER MEDOOSA to fulfill one of its obligations.
 
12. Personal data
 
When the Customer registers on the Website www.guillaumalexandre.com, ATELIER MEDOOSA collects their personal information (personal data, email address, gender, etc.) through the registration form in order to offer them the services accessible in the restricted access areas of ATELIER MEDOOSA. The provision of personal information concerning him is essential for the processing and delivery of his orders.
 
The ordering process on the Website www.guillaumalexandre.com requires the creation of a Customer account in which information is stored and protected by a password that the Customer chooses. This information is strictly confidential and is exclusively intended for ATELIER MEDOOSA. They will be processed in strict compliance with the provisions of the “Informatique et Libertés” Law n°78-17 of January 6, 1978 amended by Law n°2018-493 of June 20, 2018 and Regulation (EU) 2016/679, regulation general data protection.
 
As such, ATELIER MEDOOSA undertakes in particular to (i) guarantee the confidentiality of personal data processed within this framework by implementing the appropriate security measures in its field of activity, (ii) ensure that persons authorized to process personal data hereby or hereafter undertake to respect confidentiality or are subject to an appropriate legal obligation of confidentiality and receive the necessary training in relation to the protection of personal data, and ( iii) that its possible subcontractors comply with legal obligations on behalf of and according to the instructions of ATELIER MEDOOSA.
 

At any time, the Customer has the right to access, modify, rectify and delete data concerning him or her. To exercise this right, he can make a request to ATELIER MEDOOSA by email at the address contact.guillaume.alexandre@gmail.com or by post to the following address: Company ATELIER MEDOOSA – 30 Chemin de Montrabé, 31240 SAINT-JEAN / FRANCE. Subject to validation by an “opt-in” from the customer, personal information (personal data, e-mail address, gender, etc.) may also be used by ATELIER MEDOOSA and/or its partners for commercial purposes such as sending newsletter or solicitations.

 

The Site, to better meet the Customer’s needs and personalize them, uses cookies. The purpose of the cookie is to signal your visit to the Site.
ATELIER MEDOOSA’s personal data management policy is accessible on the Site.
 
13. Intellectual property
 
All documents, text information, graphics, images, photographs or any other content published on the Website www.guillaumalexandre.com are the exclusive property of ATELIER MEDOOSA. Consequently, they cannot be reproduced, exploited or used for any reason whatsoever without the express authorization of the publication director.
 

ATELIER MEDOOSA is the holder of all intellectual property rights (with the exception of the moral rights of the authors) relating to the Products and the brands and distinctive signs under which the Products are marketed.

 

The Client unreservedly acknowledges the intellectual property of ATELIER MEDOOSA as such and undertakes not to infringe it in any way. More specifically, the Customer expressly undertakes not to manufacture, sell, license or market in any way whatsoever, directly or through a third party, for its own benefit or for the benefit of a third party , the Products, imitations or reproductions of the Products or the intellectual property rights relating to the Products and brands belonging to ATELIER MEDOOSA.
 
14. Force majeure
 
“Force majeure” means all external, irresistible and unforeseeable circumstances, beyond the reasonable control of the party experiencing a case of force majeure, within the meaning of article 1218 of the Civil Code.
 
In the event that ATELIER MEDOOSA is prevented or delayed by a case of force majeure in the execution of its commitments, ATELIER MEDOOSA undertakes to inform the Client within 96 hours, specifying the precise elements constituting the force of circumstances, the foreseeable duration of the delay or impediment. ATELIER MEDOOSA will then be released from liability linked to the non-execution or delay in the execution of its obligations, but undertakes to use its best efforts to resume full execution without delay, In such a case as force of circumstances, ATELIER MEDOOSA may, at its discretion, terminate the order or any part thereof, without liability, provided however that it refunds the Customer for sums already paid. Under no circumstances will the Customer be able to invoke a case of force of circumstances to release itself, even temporarily, from an obligation to pay a sum of money.
 
15. Applicable law – Disputes
 
These General Terms and Conditions are governed and interpreted in accordance with French law. The language of this contract is English.
In the event of a dispute, the French courts will have sole jurisdiction. However, in application of Regulation CE 593/2008 of June 17, 2008, these General Terms and Conditions do not constitute an obstacle to the application of a provision more favorable to the Customer, from which it cannot be waived by agreement and this by virtue of the law of the country where the Customer has his residence.
 
In the event of a dispute relating to the application and/or interpretation of these General Terms and Conditions, the Customer has the option of resorting to a conventional mediation procedure or any other alternative dispute resolution procedure. In accordance with Ordinance No. 2015-1033 of August 20, 2015 and Implementing Decree No. 2015-1382 of October 30, 2015, any dispute or so-called consumer dispute, subject to Article L.612-2 of Consumer Code may be the subject of an amicable settlement through mediation with the CMAP – Paris Mediation and Arbitration Center. To submit a dispute to the mediator, the Customer can (i) complete the form on the CMAP website: www.cmap.fr tab “you are: a consumer” (ii) send their request by simple or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or (iii) send an email to consommation@cmap.fr. Regardless of the means used to enter the CMAP, the Customer’s request must contain the following elements to be processed quickly: their postal, email and telephone contact details as well as the full name and address of ATELIER MEDOOSA, a brief statement of the facts, and proof of prior steps taken with ATELIER MEDOOSA.
 
Notwithstanding the above, in the event of a dispute, and in accordance with Regulation No. 1215/2012 of December 12, 2012:
– the Customer can refer the matter either to the court of his domicile or to the French courts;
– ATELIER MEDOOSA may refer the matter to the court where the Customer is domiciled.
 

Privacy Policy

1. Data controller

  • 1.1 The data controller is ATELIER MEDOOSA SAS, whose head office is located at 30 chemin de Montrabé, 31240 SAINT-JEAN, France. As such, ATELIER MEDOOSA – and/or its service providers acting in its name and on its behalf – determines the purposes, technical and legal means of processing personal data and undertakes to take all necessary organizational measures to guarantee secure processing that complies with the Data Protection Act of January 6, 1978, as amended by the law of August 6, 2004 (hereinafter, “the Law”) and the European Regulation of April 26, 2016 relating to the protection data of natural persons with regard to the processing of personal data and the free movement of such data (hereinafter the “GDPR Regulation”).
  • 1.2. ATELIER MEDOOSA is free to choose any natural or legal person who processes the personal data of Users at its request and on its behalf (hereinafter “the subcontractor”). Where applicable, ATELIER MEDOOSA undertakes to select a subcontractor offering sufficient guarantees regarding the technical and organizational security measures for the processing of personal data.

2. Processing of personal data

  • 2.1. Use of the Site, access to certain of its sections and/or any request for information or services from Users of the Site may result in the communication of personal data. The processing of this data by ATELIER MEDOOSA, in its capacity as Data Controller, and/or by service providers acting in the name and on behalf of ATELIER MEDOOSA, will comply with the Law and the GDPR Regulation.
  • 2.2. This Privacy Policy is intended to allow Users to know, even before accessing the different sections of the Site and communicating their personal data, how ATELIER MEDOOSA processes the personal data of Users of the Site. The User must necessarily read it before communicating their personal data by completing the forms provided for this purpose in the different sections of the Site.
  • 2.3 Personal data will be processed mainly in an automated manner, with procedures strictly linked to the purposes mentioned in point 3. ATELIER MEDOOSA ensures that Users’ personal data is processed in complete security and confidentiality and takes appropriate measures to avoid loss, misuse, alteration and deletion of this personal data.
  • 2.4. ATELIER MEDOOSA also collects certain personal data from Users in order to recognize them and offer them an optimal, quality and personalized user experience. This collection also makes it possible to correct any errors on the Site. The information collected concerns the User’s connection (IP address, geographical area, day and time of consultation, services consulted and/or used, etc.) as well as the device from which the connection takes place.
  • 2.5 The Site, to better meet the User’s needs and personalize them, uses cookies. The purpose of the cookie is to signal your visit to the Site.
  • 2.6. Any failure, partial or inaccurate information on personal data, indicated by an asterisk, and therefore necessary for the execution of the requested service, makes it impossible. On the other hand, any failure, partial or inaccurate information on optional personal data is without consequence.

3. Purposes of processing personal data

Users’ personal data is processed to enable the processing and delivery of orders placed on the Site. The ordering process on the Website www.guillaumalexandre.com requires the creation of a Customer account in which its information is stored and protected by a password that the Customer chooses.

Subject to validation by an “opt-in” from the customer, personal information (personal data, e-mail address, gender, etc.) may also be used by ATELIER MEDOOSA and/or its partners for commercial purposes such as sending newsletter or solicitations.

 
4. Personal data likely to be processed
 

User information that they provide by filling out forms or creating their customer account is collected and processed. This information may include Users’ name, gender, height, address, email address and telephone number.

5. Consentement

The User has the right to withdraw consent at any time. The withdrawal of consent does not call into question the lawfulness of the processing already carried out, based on the consent given before this withdrawal. The exercise of this right can be carried out electronically at the following address contact.guillaume.alexandre@gmail.com or by ordinary post to the following address: ATELIER MEDOOSA SAS – 30 chemin de Montrabé, 31240 SAINT-JEAN, France.

6. Durée de conservation des données personnelles

In accordance with the legal requirements imposed by the Law and the GDPR Regulation, ATELIER MEDOOSA only keeps the personal data of Users for the time reasonably necessary to enable the accomplishment of the purposes for which they are processed.

7. Communication of Users’ personal data for internal purposes

  • 7.1. Personal data may be transmitted to employees or collaborators of ATELIER MEDOOSA who, operating under the direct authority of ATELIER MEDOOSA, are appointed data controllers or subcontractors of this data and receive appropriate operational instructions. Personal data may also be brought to the attention of employees or collaborators of the data controllers if the latter, appointed by ATELIER MEDOOSA, so decide and provided that these data are processed in accordance with the purposes pursued.
  • 7.2. ATELIER MEDOOSA ensures that subcontractors, employees or collaborators guarantee the same level of protection as itself and ensures that these subcontractors, employees or collaborators process personal data only for the purposes authorized by the purposes pursued, with the required discretion and security.
  • 7.3. Personal data directly communicated by Users by filling out online forms may be communicated and processed by external service providers acting in the name and on behalf of ATELIER MEDOOSA.
  • 7.4 The data is not likely to be transferred to a country outside the European Union.

8. The rights recognized to Users

  • 8.1. ATELIER MEDOOSA guarantees fair and lawful processing of Users’ personal data.
  • 8.2. ATELIER MEDOOSA guarantees the User a right of access to their personal data.

In accordance with article 15 of the GDPR Regulation, the User has the right to obtain from ATELIER MEDOOSA the following (but non-exhaustive) information concerning his personal data:


1. the purposes of the processing;

2. the categories of personal data concerned;

3. the recipients or categories of recipients to whom the personal data have been or will be communicated, in particular recipients who are established in third countries or international organizations;

4. when possible, the planned retention period of the personal data or, where this is not possible, the criteria used to determine this period;

5. the existence of automated decision-making, including profiling, referred to in paragraphs 1 and 4 of Article 22 of the GDPR Regulation and, where applicable, at a minimum, useful information regarding the underlying logic, as well as as the significance and anticipated consequences of such processing for the data subject.

  • 8.3. ATELIER MEDOOSA guarantees the User a right of access to their personal data. In accordance with Article 16 of the GDPR, incorrect or inaccurate data may be rectified or deleted at any time. Initially, the User will make the necessary modifications themselves from their user account, then the User will ask ATELIER MEDOOSA to make the modifications if necessary. The User has the right to obtain the deletion of his personal data in the cases listed in Article 17 of the GDPR. 
  • 8.4. ATELIER MEDOOSA guarantees the right to limit processing.

The User has the right to obtain limitation of the processing of his personal data in the cases listed in Article 18 of the GDPR Regulation.

  • 8.5. ATELIER MEDOOSA guarantees the right to data portability.

In accordance with article 20 of the GDPR Regulation, Users have the right to receive from ATELIER MEDOOSA personal data concerning them in a structured, commonly used and machine-readable format. They also have the right to transmit this data to another data controller, without ATELIER MEDOOSA obstructing this in the cases provided for by the GDPR Regulation.

  • 8.6. ATELIER MEDOOSA guarantees the right to object to data processing. The User has the right at any time to object to the processing of their personal data, when there are compelling and legitimate reasons relating to their particular situation. In this case, ATELIER MEDOOSA will no longer process the personal data, unless there are legitimate and compelling reasons for the processing which prevail over the interests and rights and freedoms of the User, or for the establishment, exercise or defense of legal rights.
  • 8.7. ATELIER MEDOOSA guarantees the right to make a complaint. The User has the right to make a complaint concerning the processing of his personal data by ATELIER MEDOOSA to the Commission National de l’Informatique et des Libertés, the competent body for French territory.
  • 8.8. The User may, at any time, exercise the rights cited above by sending a message electronically to the following address contact.guillaume.alexandre@gmail.com or by ordinary post to the following address: ATELIER MEDOOSA SAS – 30 chemin de Montrabé, 31240 SAINT-JEAN, France.
9. Limitation of liability of the data controller
 

The Site may contain hypertext links to websites controlled and operated by third parties not linked to ATELIER MEDOOSA. Where applicable, ATELIER MEDOOSA cannot be held responsible for the content of these sites, nor for the personal data protection practices of these third parties.

 

ATELIER MEDOOSA cannot be held responsible for the loss, corruption of data or identity theft, which may be caused in particular, but not limited to, by the presence of viruses or computer attacks.

 

10. Conditions for modifying User data

The User may, at any time, modify the data provided by sending a message electronically to the following address contact.guillaume.alexandre@gmail.com or by ordinary post to the following address: ATELIER MEDOOSA SAS – 30 chemin de Montrabé, 31240 SAINT-JEAN, France.

 

11. Cookies

Cookies are used on the site to improve the User experience.

The cookie identifies the User’s computer and allows the site to remember their personal settings. Cookies are also used for statistical purposes.

The User can program his browser to know when a cookie will be activated. This allows the User to reject the use of the cookie or ask the browser to delete the cookie at the end of their visit to the site. The online store cannot be used if cookies are refused. Once connected, a user identifier will be assigned to the User, which allows anonymized internet tracking on several media (tablet, desktop, telephone, etc.).

No personal data is collected or connected to the user identifier and the User can object to the use of such cookies or by sending an email to the following address: contact.guillaume.alexandre@gmail.com.

 

12. Changes to the Privacy Policy

ATELIER MEDOOSA reserves the right to modify this Privacy Policy in order to comply with the obligations provided for by legislation protecting privacy or in order to adapt it to its practices. Consequently, the User is invited to consult it regularly in order to be aware of possible modifications and adaptations.

 

List of cookies

 

A cookie is a small data file (text file) that a website, when visited by a user, asks your browser to store on your device in order to remember information about you, such as your language preferences or login information. We set these cookies called first-party cookies. We also use third-party cookies, which are cookies from a different domain than the website you are visiting, for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Strictly necessary cookies:

These cookies are necessary for the website to function and cannot be disabled in our systems. They are generally established as a response to actions you have taken that constitute a request for services, such as setting your privacy preferences, logging in or filling out forms. You can configure your browser to block or notify you of the existence of these cookies, but some parts of the website may be affected. These cookies do not store any personally identifying information.

Strictly necessary cookies:

Subgroup of cookies => Cookies => Cookies used

guillaumalexandre.com => OptanonConsent, OptanonAlertBoxClosed => Internal cookies
guillaumalexandre.com => cartToken, userToken, lang, checkoutInfo, expressOrder => Internal cookies
jguillaumalexandre.com => _dc_gtm_UA-xxxxxxxx => Internal cookies

 

Performance cookies:

 

These cookies allow us to determine the number of visits and traffic sources, in order to measure and improve the performance of our website. They also help us identify the most/least visited pages and evaluate how visitors navigate the website. All information collected by these cookies is aggregated and therefore anonymized. If you do not accept these cookies, we will not be informed of your visit to our site.

 

Performance cookies:

Subgroup of cookies => Cookies => Cookies used

guillaumalexandre.com => _gid, _gclxxxx, _ga => Internal cookies
snapchat.com => sc_at => Third-party cookies
sc-static.net => X-AB => Third-party cookies

  

Functionality cookies:

 

These cookies help improve and personalize the functionality of the website. They may be activated by our teams, or by third parties whose services are used on the pages of our website. If you do not accept these cookies, some or all of these services may not function properly.

 

Functionality cookies:

 

Subgroup of cookies => Cookies => Cookies used

guillaumalexandre.com => detectedCountry, currency, country => Internal cookies

 

Cookies for targeted advertising:

These cookies may be set within our website by our advertising partners. They may be used by these companies to build a profile of your interests and provide you with relevant adverts on other websites. They do not store personal data directly, but are based on the unique identification of your browser and Internet device. If you do not allow these cookies, your advertising will be less targeted.

Cookies for targeted advertising:

 

Subgroup of cookies => Cookies => Cookies used

guillaumalexandre.com => _schn, _scid, _fbp => Internal cookies
www.facebook.com => Unknown=> Third-party cookies