Product issue? Here’s how to return it!

1. Fold the garment

Fold the product carefully in its original shipping container with its label. The item must be returned in the same condition as it was received to be eligible for a refund. Any damage to the product may result in the denial of the refund request. This return policy is strictly limited to the two weeks following the purchase date. No refund requests will be accepted after this period.

2. Print and fill out

Download the online return form available here, then print and fill it out, providing detailed reasons for the product return request.

3. Close the package

Place the printed document inside the shipping package and then meticulously and securely seal it.

4. Drop off the package

Head to the nearest post office to return the package to the following address: Atelier Medoosa, 30 chemin de Montrabé, 31240 Saint-Jean.